Let us take care of everything. We send you a box , packing material, and a return shipping label. Please take note that our drop off procedures have changed. Due to Covid 19 we have created a new drop off window for all local repairs.
To help ensure we can still service your console and keep you in the game while also keeping everyone safe. All repair drop offs must be made through the new drop off window. This email will be used as your customer login. If you are already a customer please login and create a new order from your account page. If you elect to have us service your video game system you must understand that these companies will not service your console at any future time once service has been done by us, or any third party repair company.
The use of our service voids all other warranties on the video game system provided by Microsoft, Sony, and the Nintendo Corporation. These companies will not service video game consoles for any fee that have been serviced by companies or people other than their own service centers.
We are not affiliated with Microsoft, Sony, or Nintendo Corporation. Using VideoGame constitutes an express waiver of your rights under those warranties and waives any liability or claim against VideoGame for voiding those warranties. If you are under the age of 18, then you may not utilize the services repair or buyback of VideoGame That written consent should accompany the system when you ship it to VideoGame VideoGame provides video game repair services backed by a 90 day limited warranty.
This warranty is non-transferable. If your system requires additional servicing for the specific problem that you identified originally during the 90 day warranty period we will fix it.
We require a written response in the repair order which indicates the condition for returning the system to validate the warranty. The customer only assumes responsibility for shipping charges to ship the video game system back to us. The unit will be serviced by VideoGame at no cost to the customer, and shipped back to the customer at our expense. Units returned under warranty to Video Game should be sent with ALL of the original packaging and so they will be protected during shipping.
Units which are physically damaged by any means other then the original service at VideoGame are not covered by this limited warranty. Use of after market devices with a system may void warranty.
Additional cleaning costs may apply to systems which are considered hazardous environments due to dust and grime buildup. The warranty is not transferable. If you ship your unit to VideoGame for repair services and then decide not to have service work completed by VideoGame, then you are responsible for the return shipping cost of the unit.
For clients located outside of the continental United States, there will be additional shipping charges for systems that are shipped back to clients. Please be aware that additional shipping fees apply to P. Box shipments. Our standard completion time for repairs is hours during the business week. VideoGame will not be held liable for repairs that take longer than the stated repair time estimates.
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